Shipping policy

U.S.A. Orders:

We use two primary ship methods for orders shipping within the USA:

USPS First Class/Priority Mail - Average delivery 2-4 working days (Mon-Sat) from date of shipment.

UPS Ground - Average delivery 5-7 working days (Mon-Fri) from date of shipment.

When selecting our Free Shipping option it will be our choice as to which method we use. If you wish one method over another, please select one of the paid options to make your preferred selection.

Signature Required Option:

You have the option of choosing Signature Required at time of delivery, and we highly recommend this be used for high value orders, or for locations that have a possibility of packages "disappearing." If you would like this added service please select the upgrade shipping option when choosing USPS or UPS. Please note that for orders sent without the Signature Required option it becomes the buyer's responsibility to locate/secure the shipment.

Lost Package:

If Signature Required is not used Cutlery Shoppe will not be liable for the loss of shipment if the tracking status shows "Delivered.” The insurance company will not accept claims for packages that show “Delivered” in the tracking status.

APO/FPO/DPO:

Be sure to select the USPS First Class/Priority Mail or our Free Shipping option. Please verify with your local regulations before ordering items that may be restricted.

International Orders:

There are two options for International shipments, both via USPS:

Priority Mail - Small Flat Rate Box/Padded Flat Rate Envelope. This method is very size limited as to what will fit. If you wish to verify what items will fit this option, please e-mail us a list of the items you wish to order and we will verify it for you. If this method is chosen and the items will not fit, we cannot process the order. This method is non-trackable, not insured and delivery not guaranteed. Priority Mail takes longer to clear customs, with some orders taking several weeks to deliver. Please also understand that once the package leaves the United States that we have no control over it, and delivery time or status is entirely dependent upon the postal and customs officials of your country. Priority Mail packages are scanned when picked up by USPS at our office, then scanned once or twice before leaving the United States. Once they've been scanned at departure from the USA, they will not be scanned again until being delivered to you. If you are in a hurry for your shipment, or cannot be patient with delivery times, we do not suggest using Priority Mail.

Priority Mail EXPRESS. This method is live-trackable, extremely reliable and the method we most recommend. Average delivery time for Priority Mail EXPRESSis 7-10 days to most countries. Please e-mail us a list of the items you wish to order and we will verify for you if they will fit into this option.

Before ordering please verify with your local authorities that the item/s you wish to order can be imported into your country. It is the responsibility of the customer to confirm the item/s ordered can be imported. If you place an order that is confiscated or not delivered by the postal/customs authorities of your country, you are liable. We have absolutely no control over what will or will not clear customs. If an order is returned to us, most times the packaging has been opened by customs, damaged to the point that it becomes non-salable for us, so we will only credit 75% of the price of the goods. Postage paid is not refunded. By placing an order via our web site, you agree to these terms.

We will not send orders that contain any of the following: batons, swords, machetes, walking sticks, sword canes, throwing knives, axes/hatchets, batteries, pepper spray, automatic knives, butterfly knives.

All international orders will include the proper customs forms and contents will be listed at their actual value. Please do not ask us to falsify these forms or to mark your shipment as a "gift" -- because we won't!

We currently offer shipping to the following countries: Australia, Austria, Canada, Finland, France, Germany, Sweden, Switzerland & Thailand.

If you are a previous customer and do not live in one of the countries listed above, please e-mail us and we will do our best to accommodate you.